KVO468: WANDERBIZ KIOSK

Nurul Syahirah Binti Azlyzan Universiti Teknologi MARA (UiTM) Cawangan Kota Kinabalu, Sabah

I3DC24 | Tertiary (Online)

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Smart Tourism Kiosk is considered as one of the most significant in services, however, there is an issue which is that the quantity of information provided in the form of an explanation board is minimal, limiting visitors' ability to learn more. When visitors are wandering around the city, they might need information to explore the area, hence finding a tourist information centre could not be inconvenient to them, considering the operating hours are not flexible. Another issue that visitors might face is language obstacles, for example when they travel to some country not all locals are good in their main language such as English. With the existence of WanderBiz Kiosk as Smart Tourism Kiosk, it is enabled to educate and improve learning about the language provided, personalized recommendation with a user-friendly interface and multilingual support. WanderBiz Kiosk aims to improve the tourist experience with convenient and effective means for visitors to obtain information, encourage tourists to fully explore and engage with local businesses, events, and cultural experiences at the destination, and promote sustainable choices of information for tourists and non–tourists.